Reference

How 4hbd Handles Your Personal Information

This Privacy Policy explains what data 4hbd collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our services — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to request dataCookie and device data clarity

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DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply consistent data practices across every account — whether you deposit via bKash, Nagad or Rocket, or log in from a mobile browser. Here is what that looks like in practice across the four areas that matter most to your account security and privacy.

Account Security

Every account login is protected by OTP verification sent to your registered mobile number. Suspicious session activity triggers an automatic lock until you re-verify through the same number.

Cookie and Device Data

We use session cookies to keep you logged in across pages and to remember your preferred deposit method — bKash, Nagad or Rocket. You can clear these at any time through your browser settings.

Data Retention Period

Active account data is held for as long as your account remains open. After closure, we retain only what applicable financial regulations in eligible regions require, then delete or anonymise the rest.

Requesting Your Data

You can request a copy of the personal data we hold on your account at any time. Submit the request via live chat or email with your registered mobile number and we will process it promptly.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to report a privacy concern, our support team is here to help. You can reach us through live chat, email or the account help section — whichever works for you on mobile.

Live Chat Start a live chat session from your account dashboard. Our team can walk you through data requests, cookie settings or account data removal steps directly.

Email Support Send your privacy request to our support email. Include your registered mobile number and the specific data or action you are requesting so we can respond accurately.

Account Help Section Log in and head to Account Help to manage communication preferences, opt out of marketing, or submit a data access request without contacting support directly.

What We Collect and Why We Collect It

4hbd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on 4hbd, we collect the information you submit during registration — your name, contact number, and the mobile wallet details you use to transact (bKash, Nagad or Rocket). We collect this to verify your identity, process deposits and withdrawals, and keep

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your account secure. When you access our platform on a mobile browser or app, we also record device type, session timestamps and IP address. This helps us detect unusual login activity and protect your account from unauthorised access. We do not sell your personal data to
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third parties. Payment data linked to bKash, Nagad or Rocket transactions is handled under the security standards of those payment providers and is not stored in plain text on our servers. We may share data with regulatory or legal bodies only when required by applicable law
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in eligible regions. If you close your account, we retain certain records for the period required under applicable financial and legal obligations, after which the data is deleted or anonymised. Any marketing communications from us are sent only where you have opted in, and you can
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withdraw that consent at any time through your account settings.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Privacy Policy

These are the questions we hear most from account holders about how their data is managed, who can see it, and what rights they have under our policy.

We collect your name, mobile number, and the wallet details you register — bKash, Nagad or Rocket. We also log device type and session data to protect your account from unauthorised access.

We do not sell or share your payment data with third parties for commercial purposes. Data is only disclosed to legal or regulatory authorities when required by applicable law in supported regions.

Contact us via live chat or email with your registered mobile number and a clear request. We will confirm the data we hold on your account and share it in a readable format.

Yes. After you close your account, you can request deletion of personal data not required by financial regulations. We will confirm what we can remove and the expected timeframe.

Session cookies keep your login active and remember your preferred deposit method. You can clear them from your browser settings at any time without losing your account details.

Reach us immediately via live chat from your account dashboard. We can review login history, lock the account, and guide you through securing your registered mobile number and wallet.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSlot Kingdom InfoTerms & Conditions

How 4hbd Handles Your Personal Information

How We Protect and Manage Your Data

Account Security

Cookie and Device Data

Data Retention Period

Requesting Your Data

Contact Us About Your Privacy

Common Questions About Our Privacy Policy

01 What personal data does 4hbd collect when I open an account?

02 Does 4hbd share my bKash or Nagad transaction data with anyone?

03 How do I request a copy of the data 4hbd holds on me?

04 Can I ask 4hbd to delete my account data?

05 How does 4hbd handle cookies when I browse on mobile?

06 Who do I contact if I think my account data has been accessed without permission?

Privacy Policy

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